Returns and Exchanges

Quick Links: Exchange | Return

Exchanges

Please perform an exchange if you are not satisfied with your item and would like to exchange it for a more appropriate substitution.

All returns are acceptable within 30 days of the shipping date. No exceptions.

1) Contact Us
If you receive your order and you are not totally satisfied, we ask that you please call us toll free at 877-USA-SAMS and speak to a customer service representative regarding the problem.
Please have your ORDER ID# on hand as a reference to your order.
You can also email us service@armynavydeals.ca and we will get back to you ASAP.

2) Ship To Us
Once you have received an EXCHANGE AUTHORIZATION NUMBER you should pack your shipment up safe and secure and ship it back to our Customer Satisfaction Department in New York.
If your problem was caused by our error, your exchange will be processed for FREE.

Please click here to download a Return/Exchange Form. So we are able to process your order quickly, enclose this form with your return/exchange.

www.armynavydeals.ca
Attn: Customer Exchange Dept.
37 West 8th Street
New York, NY 10011

3) We Ship To You
Once we receive your order, we will exchange your product for what you have requested. If you have made an error during ordering or simply would like to change your size or color, please choose the appropriate option:
Domestic US - $5.00
Canada/APOs/Hawaii/Alaska/Puerto Rico - $10.00
International - $15.00
Please include a cash/check/money order to UNCLE SAM's to pay for the processing, handling, and return shipping to you.
We will ship back the new item(s) usually within 6-8 days after we receive your item(s).
If you would like EXPRESS EXCHANGE (3-4 days after we receive your return, please include $15.00.

Please Remember:

• Uncle Sam's will only accept unused and unworn items sent back to us in the condition that they were received

• All items must be properly packaged for a safe return shipment

• All returned items must be accompanied by this Exchange Form

• Uncle Sam's will not be responsible for any additional shipping charges or packages that are lost during shipping.
  We encourage you to get a tracking receipt in case your shipment gets lost.

• Items may also be EXCHANGED in person at one of our 3 stores Please bring your emailed receipt, a $5 check, as well as a completed Exchange Form.

• We are unable to accept exchanges on all bathing suits and underwear products.

• You may keep your FREE DOG TAG, Coupons, and any other FREE Goodies we sent you as our gift to you. :-)
  

Returns

Please perform a return if you are not satisfied with your item and we cannot remedy the problem with an exchange.

All returns are acceptable within 30 days of the shipping date. No exceptions.

1) Contact Us
If you receive your order and you are not totally satisfied, we ask that you please call us toll free at 877-USA-SAMS and speak to a customer service representative regarding the problem.
Please have your ORDER ID# on hand as a reference to your order.
You can also email us service@armynavydeals.ca and we will get back to you ASAP.

2) Ship To Us
Once you have received a RETURN AUTHORIZATION NUMBER you should pack your shipment up safe and secure and ship it back to our Customer Satisfaction Department in New York.
If your problem was caused by our error, your exchange will be processed for FREE.

Please click here to download a Return/Exchange Form. So we are able to process your order quickly, enclose this form with your return/exchange.

www.armynavydeals.ca
Attn: Customer Exchange Dept.
37 West 8th Street
New York, NY 10011

3) We Refund You
Once we have received your return we will process your refund and send you an email confirmation. Please note that after we have refunded you purchase, your refund may take a few days to take effect on your statement. We will only credit you for your product costs and not your shipping costs, unless the refund was due to our mistake. If we determine that your order was shipped correctly and you are asking for a refund we may charge you an additional 25% restocking fee due to the fact that you received exactly what you ordered. Please refer to our exchange policy before committing to a return/refund. It is our overall goal to satisfy out customers.

Please Remember:

• Uncle Sam's will only accept unused and unworn items sent back to us in the condition that they were received

• All items must be properly packaged for a safe return shipment

• All returned items must be accompanied by this Return Form

• Uncle Sam's will not be responsible for any additional shipping charges or packages that are lost during shipping.
  We encourage you to get a tracking receipt incase your shipment gets lost.

• Items may also be RETURNED in person at one of our 3 stores Please bring your emailed receipt as well as a completed Return Form.

• We are unable to accept returns on all bathing suits and underwear products.

• You may keep your FREE DOG TAG, Coupons, and any other FREE Goodies we sent as our gift to you. :-)